Effective Grievance Handling: Legal Frameworks, Practical Skills & Positive Workplace Culture

Date

Mon, 20 July 2026

Time

9:00 AM - 5:00 PM

Hotel

To Be Advised

Cost

$530.00 nett

Includes lunch, tea breaks, materials and e-certificate

Early Bird Discounts:

• 20% off before 23, Jun 2026

• 10% off before 16, Jul 2026

*Pricing stated is before discount

Payment Methods

Bank Transfer, PayNow, Cash, Credit Card

Event Overview

This comprehensive training program equips managers, supervisors, and HR professionals with the essential skills to effectively identify, manage, and resolve workplace grievances. Participants will explore the full spectrum of grievance types while navigating critical legal frameworks including the Employment Act, Protection from Harassment Act, and TAFEP’s guidelines in Singapore. Beyond reactive handling, the course focuses on building a positive workplace culture that proactively mitigates conflicts, enhances employee engagement, and integrates fair disciplinary processes, active listening techniques, and employee counselling strategies.

Event Content

➢ Introduction -What are Grievances?

➢ Types of Grievances

➢ Legal considerations, 0eg. Role of TAFEP in Singapore

➢ Different roles of supervisors, managers and unions

➢ Develop a fair and effective grievance handling mechanism & procedure

➢ Skills & techniques of grievance handling

➢ How to recognise signs of grievance

➢ How to handle under-performing employees and misconducts, giving feedback

➢ Active Listening, Communication Barriers, Role Play

➢ What is Employee counselling?

➢ Disciplinary Process, Disciplinary Action

➢ Ways to create positive workplace culture

Key Takeaways

Ability to distinguish between various grievance types and apply the correct legal and procedural response.
Practical skills to design or improve your organization’s grievance handling mechanism.
Enhanced communication techniques including active listening and constructive feedback delivery.
Clear understanding of when and how to escalate issues involving unions or legal bodies like TAFEP.
Strategies to transform workplace culture from reactive conflict resolution to proactive employee engagement.

Who Should Attend

HR Managers and Personnel
Team Leaders and Supervisors
Operations and Department Managers
Union Representatives or Workplace Mediators
Employee Relations Specialists
Business Owners and Senior Management seeking to improve workplace culture
Anyone responsible for handling employee feedback, performance issues, or disciplinary actions

Wendy Soh

Wendy brings a wealth of more than 2 decades of experience in regional HR business partnering, start-ups, and recruitment. In her most recent corporate role, she served as the Vice President and Regional People Business Partner for Lazada eLogistics, covering Southeast Asia. She managed the full spectrum of HR functions, including talent acquisition, recruitment and selection, talent management, performance management, leadership coaching and mentoring, employment relations, andemployee welfare.

During the COVID-19 pandemic, Wendy collaborated with TAL, TADM, and TAFEP, handling mediation and case management. She is certified as a mediator by the Ministry of Manpower (MOM).

Currently, Wendy is an Associate Trainer and Consultant with NTUC LHUB and CIPD Asia, specializing in HR courses, CIPD certification, and short courses. She conducts workshops on performance management, talent management, grievance handling, conflict management, the Employment Act for HR practitioners including Flexible Work Arrangements, HR for non-HR managers, coaching, mentoring, manpower planning, learning and development, employee relations, business administration, and business etiquette and grooming. Additionally, Wendy serves as an Adjunct Lecturer at the Singapore University of Social Sciences.

Wendy also served as the HR Lead for Southeast Asia and the Pacific at Qualcomm for six years. In this role, she proactively provided HR support to Qualcomm offices in Singapore, Malaysia, Indonesia, Vietnam, Thailand, the Philippines, Australia, New Zealand, Hong Kong, and Macau. She advised leaders, employees, and managers on new start-ups, business and employment compliance, HR policies, performance and talent management, and related issues, including community programs and QLife activities. She was involved in the regional diversity, equity and inclusivity bringing perspectives and ideas to the workplace at all stages. Setting a goal to increase representation of Asian employees in the US workforce. Wendy was a member of the D&I committee initiated by LHL in 2015 sharing D&I values and practices to the community. In her free time, Wendy volunteers for Junior Achievement.